Terms of Purchase – Negativeunderweares

Welcome to Negativeunderweares, your destination for effortless bras, underwear, thongs, and loungewear. By placing an order on our website (negativeunderweares.com), you agree to the following Terms of Purchase. These terms are designed to ensure a smooth and transparent shopping experience, whether you’re restocking essentials or trying our latest loungewear set.

1. Order Placement and Acceptance

When you submit an order through our website, you are making a binding offer to purchase the selected undergarments or loungewear under these terms.
We reserve the right to accept or reject your order at our discretion. This may occur due to product unavailability (e.g., limited stock of a popular seamless bra), pricing errors, suspected fraud, or incomplete order information (such as missing shipping details).
Upon acceptance of your order, we will send a confirmation email to the address provided during checkout, which will include your order number, product details, and total amount (in USD). This email serves as our official acceptance of your order.

2. Pricing and Payment

All product prices are displayed in United States Dollars (USD) and include applicable taxes, unless stated otherwise.
We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal as secure payment methods.
Payment must be completed at the time of order placement. Your order will not be processed until full payment is received and verified—ensuring your chosen undergarments are reserved for you.
In the event of a pricing error (e.g., due to a technical glitch), we will notify you promptly and offer you the option to cancel the order or proceed at the correct price.

3. Shipping and Delivery

Processing Time: Orders are typically processed and prepared for shipment within 1-3 business days from the date of payment confirmation. Business days exclude weekends and major holidays. For items with special details (e.g., custom-sized loungewear), processing may take up to 5 business days—we’ll notify you of this during checkout.
Delivery Time: Once shipped, delivery is estimated to take 6-12 business days to any destination worldwide. This is an estimate and not a guarantee, as delivery may be affected by factors such as customs delays, weather conditions, or carrier disruptions.
Shipping Costs: We offer free standard shipping on all orders globally, with no minimum purchase requirement. Whether you’re ordering a single thong or a full set of bras and loungewear, shipping is on us.
Tracking Information: A tracking number will be provided via email once your order has been shipped. You can use this number to monitor the delivery status through the carrier’s website—so you know when to expect your new undergarments.
Customs and Duties: For international orders, any customs duties, taxes, or import fees imposed by the destination country are the sole responsibility of the customer. Negativeunderweares is not liable for these additional charges.

4. Returns and Refunds

Return Period: We offer a 60-day return policy from the date of delivery, giving you ample time to try on your bras, underwear, or loungewear and ensure they fit comfortably.
Eligibility: To be eligible for a return, items must be unused, in their original condition (with tags, packaging, and hygiene liners intact), and not damaged or altered by the customer. This includes bras that haven’t been worn (beyond trying on over clothing), underwear with original packaging, and loungewear with no signs of wear or washing.
Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return (e.g., “wrong size,” “fabric not as expected”). We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item (including the return address).
Refund Processing: Once we receive and inspect the returned item (ensuring it meets eligibility criteria), we will process your refund within 5-10 business days. Refunds are issued in USD to the original payment method used for the purchase. The time for the refund to appear in your account may vary depending on your bank or payment provider (typically 3-7 business days).
Non-Returnable Items: Personalized items (e.g., monogrammed underwear), items without original tags or packaging, and products marked as “final sale” (typically clearance items) are not eligible for return or refund.

5. Product Availability and Quality

Stock Updates: While we strive to maintain accurate inventory, popular items (such as bestselling wireless bras) may sell out unexpectedly. If an item you ordered is out of stock, we will notify you via email and offer a full refund or the option to wait for restocking (with a revised delivery estimate).
Quality Guarantees: All our undergarments and loungewear are inspected for quality before shipping. If you receive an item that is defective (e.g., a broken clasp on a bra, a seam tear in underwear) or significantly different from its description, contact us immediately at [email protected]—we will arrange a full refund or replacement at no cost.

6. Limitation of Liability

Negativeunderweares shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products, including but not limited to inconvenience, delays in delivery, or dissatisfaction with fit (unless due to a manufacturing defect).
Our total liability for any claim related to your purchase shall not exceed the total amount paid for the product(s) in question.

7. Changes to Terms

Negativeunderweares reserves the right to modify these Terms of Purchase at any time. Updated terms will be posted on our website with a revised “last updated” date. Your continued use of our website after changes are posted constitutes acceptance of the new terms.

8. Contact Us

If you have any questions or concerns regarding these Terms of Purchase, please contact our customer service team:

Email: [email protected]