Shipping Policy – Negativeunderweares

At Negativeunderweares, we know that when you order new bras, underwear, thongs, or loungewear, you want to slip into comfort as soon as possible. That’s why we’ve designed a shipping process that’s as effortless as our products—ensuring your essentials reach you quickly and reliably, no matter where you are. This Shipping Policy outlines the details of our delivery process, so you can plan for your new pieces with confidence.

1. Order Processing Time

  • Standard Processing: Most orders are processed and prepared for shipment within 1-3 business days from the date of payment confirmation. Business days exclude weekends and major holidays. This includes carefully inspecting items (like checking bra clasps or ensuring loungewear tags are attached) to meet our quality standards before they leave our warehouse.
  • Specialty Items: For personalized or custom-sized products (e.g., monogrammed underwear or tailored loungewear sets), processing may take up to 5 business days. This extra time ensures your custom details are accurate and meet our fit and quality guidelines—we’ll note this extended timeline on the product page and during checkout.
  • Processing Delays: In rare cases, delays may occur due to high order volume (e.g., during seasonal sales), temporary stock shortages of popular items (like our bestselling seamless bras), or the need to verify order details (such as confirming a shipping address). If your order is delayed beyond the standard timeframe, we’ll notify you via email with an updated shipping estimate.

2. Delivery Timeframes

Once your order leaves our warehouse, the estimated delivery time is 6-12 business days to any destination worldwide. This is an estimate (not a guarantee) and starts from the date of shipment (not order placement). Delivery times may be affected by factors beyond our control, such as:

  • Customs processing delays (common for international shipments of apparel, which may require additional inspections).
  • Local postal service disruptions or staffing issues.
  • Severe weather, natural disasters, or other unforeseen events.
  • Remote or hard-to-reach delivery locations (e.g., rural areas with limited carrier routes).

We work with trusted carriers to minimize these delays, but we appreciate your understanding if they occur—your new undergarments are worth the wait.

3. Shipping Destinations and Costs

  • Global Shipping: We ship to all countries and territories worldwide, so comfort knows no borders. Whether you’re in the U.S., Europe, Asia, or beyond, we’ll deliver your bras, underwear, and loungewear directly to your door.
  • Free Shipping: We offer complimentary standard shipping on all orders globally, with no minimum purchase requirement. This includes everything from a single thong to a full loungewear set—no hidden fees, just transparent pricing in USD.

4. Shipping Methods and Carriers

We partner with reliable global shipping carriers to ensure your undergarments and loungewear arrive safely and discreetly. The specific carrier for your shipment depends on your destination and may include options like USPS, DHL, FedEx, or local postal services (e.g., Canada Post for Canadian deliveries).

  • Tracking Information: A tracking number will be emailed to you as soon as your order is shipped. You can use this number to monitor your package’s progress via the carrier’s website or by following the link in your shipping confirmation email. This is especially helpful for keeping tabs on time-sensitive orders (like restocking essentials).
  • Discreet Packaging: We understand that privacy matters—your order will arrive in plain, unmarked packaging with no indication of the contents (e.g., a simple cardboard box or padded envelope). This ensures your purchase remains private, whether it’s delivered to your home, office, or apartment.

5. Customs, Duties, and Taxes

  • For international orders, your shipment may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in your order total or our shipping costs, as they vary by country and are determined by local regulations.
  • Responsibility for Fees: It’s your responsibility to research and pay any applicable duties or taxes. Negativeunderweares is not liable for these charges, and failure to pay them may result in your order being delayed, held, or returned to us.
  • Documentation: We provide all necessary customs documentation (e.g., commercial invoices) to facilitate clearance, including details about the product type (e.g., “apparel,” “undergarments”) to help customs officials process your shipment quickly.

6. Address Accuracy

  • Providing a complete and accurate shipping address is critical—especially for private items like undergarments. Include apartment numbers, suite numbers, or special delivery instructions (e.g., “leave with doorman”) during checkout. We’re not responsible for delays, non-delivery, or additional costs caused by incorrect or incomplete addresses.
  • Address Changes: If you need to update your shipping address, contact us immediately at [email protected]. We can only modify the address if your order has not yet been shipped. Once shipped, we cannot redirect packages, as this may compromise delivery security or privacy.

7. Lost, Stolen, or Damaged Packages

  • Delivered but Not Received: If tracking shows your package was delivered but you haven’t received it, check with neighbors, building managers, or your local postal service first—carriers often leave packages in secure locations (e.g., porches, mailrooms) to avoid theft.
  • Lost in Transit: If tracking shows no movement for an extended period (beyond the estimated delivery window) or indicates a “lost” status, contact our customer service team at [email protected] within 14 days of the estimated delivery date. For essential items (like replacement bras), we’ll prioritize finding a solution—either reshipping the order or issuing a refund.
  • Damaged Packages: If your order arrives damaged (e.g., a crushed box with torn loungewear, or a bra with broken clasps due to transit), document the damage with photos and contact us within 7 days of delivery. We’ll arrange for a full refund, replacement (if available), or repair (for applicable items) at no cost to you, including covering return shipping for the damaged item.

8. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient unavailability, or refusal of customs fees), we’ll notify you via email. You may choose to:

  • Have the package reshipped to a corrected address (you’ll be responsible for any additional shipping costs if the issue was due to an incorrect address).
  • Receive a full refund for the product(s) (excluding non-refundable items, as outlined in our Refund Policy).

9. Changes to This Policy

We may update this Shipping Policy periodically to reflect improvements in our processes, carrier partnerships, or changes to global shipping regulations (especially for apparel). Any changes will be posted on this page with a revised “last updated” date. We recommend reviewing this policy before placing an order, especially if you’re shipping internationally.

10. Contact Us

For questions about your order’s status, shipping timelines, or this policy, reach out to our customer service team:

Email: [email protected]